Support
Frequently Asked Questions
What types of events can Jupiera manage?
Jupiera is built for organizations that run events as an ongoing operation, not just one-off ticketed experiences.
The platform supports a wide range of use cases including educational programs, cultural and institutional events, government and semi-government programs, corporate functions, private ceremonies, fundraisers, and recurring community events.
Events are organized into two core operational workflows:
Public or semi-public events that require guest registration or ticketing. These workflows support guest responses, capacity management, communications, and post-event follow-ups.
Private or internal events where guest lists are created or imported directly. These workflows focus on seating, access control, staff coordination, billing, and on-site execution.
Both workflows share the same operational foundation — allowing teams to manage guests, resources, staff, documents, and communications from a single system.
How does the AI system help in event planning?
Jupiera's AI acts as an operational assistant, helping teams plan, manage, and execute events through natural conversation.
It assists with tasks such as scheduling venues, managing guest lists, tracking event data, handling billing and budgeting, and coordinating communications — all directly from your existing workflows.
Rather than replacing your processes, the AI works on top of your operational data, allowing you to retrieve information, trigger actions, and generate documents instantly. Smart suggestions are provided where relevant, while sensitive actions always remain under your control.
Can I collaborate with my team on the platform?
Yes. Jupiera is built for multi-user, team-based operations. You can assign roles and responsibilities, coordinate tasks, communicate internally, and track progress in real time — all within the context of each event.
Can I track the progress of my event in real-time?
Yes. Our system provides live updates and tracking features to ensure your event is on schedule, keeping you informed every step of the way.
How secure is my data on the platform?
Data security and access control are core to Jupiera's design.
All data is protected using modern encryption standards, and access is governed through role-based permissions to ensure that only authorized users can view or perform sensitive actions.
Operational data remains under your control at all times. AI-assisted features operate within the same permission and approval layers as your core workflows, ensuring security, accountability, and auditability across the system.